Listening Skills

Communication is always a two-way street. In order to be responsive to interviewers’
needs, you must know how to listen and listen well. To improve your listening skills:

1. Focus your attention on what the interviewer is saying. If your mind starts to wander,
consciously force yourself to listen for the content, even if the interviewer’s intonation
is boring or the questions are phrased in a rambling manner.

2. Respond with appropriate nonverbal cues. Smile or nod your head in agreement
when appropriate. Conversely, don’t roll your eyes, clench your fists, or grimace at
the interviewer’s words.

3. Resist the impulse to interrupt.

4. Listen non-defensively. Do not be judgmental or critical of what you hear. This will
only prevent you from truly understanding what the interviewer is saying.

5. Don’t get distracted by trivial things that don’t really matter, like the interviewer’s
appearance, accent, lisp, or lipsmacking. Respond to what is being said rather than
how it is being communicated. Not everyone is a great communicator.